Senior IT Engineer | Southampton | Salary: £35,000 – £40,000

Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Senior IT Engineer. The ideal candidate will have a strong background in IT support, looking to step up into a leadership role, and a passion for delivering outstanding customer service.

Responsibilities:

  • Manage and oversee the day-to-day operations of the 1st Line Service Desk team.
  • Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment.
  • Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction.
  • Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.
  • Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery.
  • Act as a point of escalation for complex or critical incidents, working closely with other teams to facilitate resolution.

Requirements:

  • Strong technical knowledge of IT systems, networks, and infrastructure, with proficiency in troubleshooting and problem-solving.
  • Excellent communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.
  • Proven leadership abilities, including the ability to motivate, coach, and develop a team of support professionals.
  • Experience working in a Managed Service Provider (MSP) environment – Ideal.
  • ITIL certification – Ideal.

Administration Assistant | Southampton | Salary: £16-£20K

Based at offices in Nursling on the outside of Southampton, Albacore Systems Ltd are looking to recruit a business administrator to join our friendly team, which provides business IT solutions to companies throughout the UK.

This is a varied role and you would be responsible for assisting our existing administration team with the day to day running of the company. Various duties to include assigning incoming support requests to engineers, maintaining reports & spreadsheets, booking in deliveries and general support to admin and accounts team. You would also be working closely with the senior management and Directors of the company along with other colleagues, in which your input and ideas will be welcomed and encouraged as the company looks to expand and innovate further.

Essential Criteria:

  • You will have a working knowledge of Microsoft Office programmes such as Word and Excel.
  • Good written and verbal communication skills.
  • Highly organised.
  • A diligent person who has good attention to detail.
  • Be able to work under pressure.

Desirable Criteria:

  • Good GCSE or equivalent grade C/4, including Maths and English.
  • Further education for example College / University.

About the Company:

Albacore Systems Ltd is a well-established business which has been providing specialist IT solutions to businesses since 1992. Based in Nursling, Southampton, the company operates throughout the UK. Albacore design IT solutions for businesses, including servers, networking and all aspects of IT.

Salary & Benefits:

Starting salary £16,000 to £20,000+ per year depending on your level of experience and ability. In addition to salary we offer a bonus scheme, pension and private medical insurance. The company operates a friendly, positive & relaxed working environment.

Working hours: 09:00 – 17:30 Monday-Friday

Apply now as the company is keen to hold interviews & recruit for this role asap.

Website Administrator | Stockbridge | Salary: £23K-£26K

Responsibility for all aspects of the online merchandising of more than 1,000 products sold in several territories. Maximising sales and visitor conversion across all E-commerce sites and channels (including Amazon) via effective site merchandising, content planning and detailed analysis.

As the Online Merchandiser, we will look to you to ensure that all products, wherever they appear are accurate, up to date and categorised, with engaging content and imagery. This role ensures we create an online experience second to none for our customers, whilst maximising conversion and sales.

As a newly created position, you will help build on the link between the Operations and Marketing departments. Reporting directly to the operations manager, you will also be expected to help with the daily IT and technical requirements of the pick & pack department as well as customer services.

This role demands precision, the ability to prioritise multiple tasks and meet the demands of a busy, reactive environment.

What You’ll Do:

  • Have responsibility for the accuracy of all products, including set up, pricing, categorisation, ranking, up sell / cross sell online.
  • Effectively manage all product upload activities for the websites; co-ordinating with cross functional teams to gather all the necessary data for products to go live.
  • Provide support to customer service manager and operational teams to ensure smooth, daily running on-site.
  • Provide a smooth user experience by carrying out reviews across all channels, checking product information, categorisation & placement is correct and set out in a logical way for the customer.
  • Optimise product availability, working closely with the operations team.
  • Monitor the market and our competitors regularly to fully understand trends, gaps and opportunities in order to optimise listings, increase traffic and improve conversion.
  • Complete weekly website reviews and audits to ensure the highest standards of excellence, consistency and optimised performance across all sites and channels.
  • Initiate and set up weekly reports, capturing relevant KPI data which in turn will assist in improving customer proposition, journey & conversion and to drive sales & margin.
  • Continually review and optimise the performance of the on-site search, intelligent recommendations and customer rating and reviews tooling.
  • Ensure a clear and consistent flow of communication between marketing, merchandising and the rest of the business.
  • Continually collaborate, share best practice, and identify conversion driving opportunities.
  • Report weekly against site metrics and key KPIS, ensuring actions can be taken each week to drive incremental conversion and therefore sales opportunity.

You’ll Need to Have:

  • Some experience in an e-com site merchandising across multiple platforms.
  • IT proficiency, with advanced knowledge of Excel and good knowledge of Microsoft Office.
  • Experience using analytic tools such as Google analytics is preferred.
  • Exceptional organisational and time management skills with an ability to manage multiple projects, prioritise workload and achieve deadlines.
  • Strong written language skills with meticulous attention to detail.
  • Confidence, with the ability to work functionally and communicate efficiently across all departments.
  • A highly analytical and numerate brain.
  • A good eye for detail to ensure accuracy of information.
  • Commercial awareness, with the ability to spot opportunities.
  • A creative skill set, with the ability to work on your own initiative.
  • Your own transport. This is a rural location, and you will be expected to attend site daily.

We’d Love to See:

  • Team player with a positive ‘can-do’ attitude.
  • Highly organised with excellent attention to detail.
  • Ability to multi-task and meet simultaneous tight deadlines.
  • A result driven individual.
  • Strong problem-solver and project-manager who can translate analytic data into strategic ideas.
  • Passionate about the customer and all elements of the customer experience.
  • Energetic and enthusiastic – with a sense of urgency.
  • Excellent communications, interpersonal and time management skills with the ability to quickly build effective relationships.

Apply directly to the company now, by clicking apply and following the indeed URL – good luck!

Business Administrator | Southampton | Salary: £13,000 – £18,000 DOE

Are you looking for a career in a lively, well-established, forward thinking company? Do you have a high level of communication and organisational skills?

The Role:
Based at our offices in Nursling on the outside of Southampton, Albacore Systems Ltd are looking to recruit a business administrator to join our friendly team, which provides business IT solutions to companies throughout the UK.

This is a varied role and you would be responsible for assisting our existing administration team with the day to day running of the company. Various duties to include assigning incoming support requests to engineers, maintaining reports & spreadsheets, booking in deliveries and general support to admin and accounts team. You would also be working closely with the senior management and Directors of the company along with other colleagues, in which your input and ideas will be welcomed and encouraged as the company looks to expand and innovate further.

Essential Criteria:
You will have a working knowledge of Microsoft Office programmes such as Word and Excel.
Good written and verbal communication skills.
Highly organised.
A diligent person who has good attention to detail.
Be able to work under pressure.

Desirable Criteria:
Good GCSE or equivalent grade C/4, including Maths and English.
Further education for example College / University.

About the Company:
Albacore Systems Ltd is a well-established business which has been providing specialist IT solutions to businesses since 1992. Based in Nursling, Southampton, the company operates throughout the UK. Albacore design IT solutions for businesses, including servers, networking and all aspects of IT.

Salary & Benefits:
Starting salary £13,000 to £18,000 depending on your level of experience and ability. In addition to salary we offer a bonus scheme, pension and private medical insurance. The company operates a friendly, positive & relaxed working environment.

Working hours: 09:00 – 17:30 Monday-Friday

Apply today by clicking the apply button and the URL, and your application will go directly to Albacore Systems for their review – good luck!

CNS Helpdesk Analyst | Southampton | Salary: £DOE

CNS is a leading Port Community System provider and a wholly owned subsidiary of DP World, our systems enable the movement of cargo through many of the UK’s ports and airports. CNS’s customers, including many household names of the freight and logistics industry, rely 24/7 on CNS’s systems to manage their operational and customs processes. We provide the platforms that “keep the information flowing” and enable the UK to trade.

Position:

An opportunity has arisen to join CNS’s industry leading Helpdesk. Do you take pride in sharing your expertise in systems to help customers? Do you have a thirst for knowledge for all things import and export? Are you passionate about providing excellent customer service?

We are looking for a service orientated individual to join our team of Helpdesk Analysts and be part of a team that is key to the success of CNS. This is not a call centre or IT Helpdesk – the CNS Helpdesk is composed of experts in customs, systems and industry; a truly exciting, unique opportunity for the right individual.

The Helpdesk Analyst provides essential first and second line support to over 450 external customers including leading Global shipping lines, ports, express air carriers, freight forwarders, HM Customs and other inspection agencies.

The CNS Helpdesk provides a professional service and is available 24 hours a day, 365 days a year for all enquiries into the business, offering 1st and 2nd line support to expedite the timely resolution of all customer incidents and service requests.

Key responsibilities:

You will need to be articulate and methodical with good interpersonal and effective listening skills. You must have proven time management skills and the ability to remain focused and effective under pressure.

You will also have an aptitude for problem solving, decision making, and excellent attention to detail, able to take ownership of customer issues and to accurately interpret and communicate detailed customer information.

You must be adaptable and a quick learner as systems and complex regulations are constantly changing. As an effective team player, you must be professional, self-motivated and committed to providing a first class support service to our customers.

A flexible approach to work is required as you will be expected to work a rotating shift pattern, incorporating on-call cover to respond to operational queries outside of normal office hours.

Skills & experience required:

Essential

  • Experience of CNS Compass and/or Destin8
  • In-depth knowledge of both Import / Export procedures
  • Experience of freight, shipping, cargo or logistics working environments
  • To have 5 GCSEs at grades A-C including Maths and English
  • IT and computer literacy
  • Proven analytical skills and able to make decisions under pressure
  • Ability to multi-task
  • Effective communicator including excellent written and oral communication
  • Ability to work as part of a team with a positive attitude
  • Ability to drive and own a car

Desirable

    • Qualification in Customs Import and Export processes
    • Ability to deliver excellent customer service/experience in a customer facing role, preferably in the Maritime or Airfreight industry.

Other information:

HOURS OF WORK: 37.5 hours (roster and on call will apply) – Remote Working Available

SALARY: Competitive, depending upon experience.

BENEFITS:

  • Opportunity to earn an annual bonus of up to 8% annual salary (60% financial performance, 40% achievement of personal objectives)
  • 25 days holiday
  • Pension scheme – contributions matched up to 6%
  • Life assurance
  • Option to join the company BUPA private medical scheme
  • Medicash
  • Flexible benefits platform with a wide range of offers to choose from
  • Free parking

Enquiries:

For a full copy of the job description or should you have any queries please email recruitment@dpworldsouthampton.com 

Click apply and follow the URL to apply directly to CNS / DP World – good luck!

Online Recruitment Advertising

SQL Administrator / Developer | Havant | Salary: £25K-£30K

An opening has arisen in a busy IT Department looking to expand their team, increase efficiencies during a transition to new app and website infrastructure, as well as development of automation for the business.

We’re a well-established brand within the Security and Commercial LED Lighting sectors and have seen continued growth over the last 15 years. An industry leader within our field, we command a global presence and are recognised as a significant influence in our market sector. Furthermore, we’re making inroads in specification and our name is growing traction through the major projects we’re involved in.

We are looking for an SQL Administrator or Developer who can step into a new role, quickly adjust and deliver alongside existing team members, working alongside the applications and e-commerce teams to deliver accurate data, reports and automation from our ERP system to our Magento 2 websites and apps.

This is a role that will offer experience in a variety of business sectors, from Sales and Account management to Logistics and Security.

Duties

  • Ad-hoc reporting for all sectors of the business as required, ensuring data is accurate and ‘right first time’
  • Integrating data from SAP Business One to Magento 2 and back, working towards fully automated synchronisation of all orders, invoices, products, returns and support requests
  • Uploading and updating of multiple price lists and products
  • Working with existing team to identity areas of improvement in data processes, working towards automating as many processes as possible
  • Troubleshooting and support of ERP system for end users where required, liaising with support providers and escalating when required

Requirements / Experience

  • Strong SQL Experience (T-SQL, MySQL)
  • Knowledge of ERP / E-commerce systems (SAP Business One, Magento, Industry equivalents also accepted such as Sage, MS Dynamics, Shopify, WordPress)
  • Keen eye for detail, accuracy
  • Understanding of Business Process Automation
  • ETL / Data Cleansing

Desirable

  • Knowledge of APIs
  • Orbis Taskcentre / BPA
  • Integromat experience (Bonus)
  • PowerBI experience (Bonus)

Salary: £25,000 – £30,000 per annum (depending on experience)

Hours of work: 9.00am – 5.30pm – Monday – Friday

Benefits:

  • Private medical healthcare
  • Bonus scheme
  • Pension
  • Free onsite parking
  • 22 days holiday per annum increasing with service plus bank holidays

Apply directly to Qvis by clicking the Apply Button and clicking the URL – good luck!

WordPress Web Designer | Southampton | Salary: £24K-£28K

We have an exciting opportunity for a Front End WordPress Web Designer to join our growing, fast paced digital agency & communication business. Working closely with our sales team and media clients to create and maintain fantastic WordPress & Woocommerce based websites sites.

We love a “WOW thats AMAZING” from our clients – if you get that feedback now, then continue reading as we will want to hear from you.

We develop websites for brands, startups and established businesses looking to take their online presence to the next level. If you’re a passionate and engaging and driven individual this is an excellent opportunity to be part of the beating heart of the onsite team and make a real mark within the business as we grow.

Skills Required WordPress Web Developer Skills Required:

  • 2+ Years of WordPress web development on multi websites
  • 2+ Years Experience working with WooCommerce
  • Experience with HTML5/CSS
  • Improving website traffic through a variety of multi media (Search, Print & Social Media)
  • As part of the Team, answering inbound web phone calls.
  • Point of sale & logo designs
  • Managing multi website projects at the same time

Must be able to demonstrate excellent skills in:

  • WordPress
  • Woocommerce
  • HTM
  • CSS
  • PHP
  • JQuery
  • Facebook Pages & Ad management
  • Google Search Engine Optimisation
  • Google Adword management

You should have a basic understanding of :

  • Photoshop or Design Packages
  • Creating Images/logos for print work
  • SQL
  • Cpanel & Email Set Up
  • Base knowledge of Google SEO strategies & Google PPC

Advantagous if you you have experience with the following

  • HTML Email Templates
  • Mailchimp or equivilant
  • Developing and monitoring SEO strageties on live account
  • Experience in working with data base integrations
  • Currently managing Google & Bing PPC Campaigns.
  • Evidence of successful SEO campaigns
  • Managing Facebook/Instagram Advertising Campaigns
  • Email campaign management

Benefits:

We promote an open, positive working environment, with a professional yet easy-going atmosphere. As a growing agency you will have a real opportunity to help shape our future, and the role is only limited by your imagination and business acumen.

+ Salary £25k – £30k / year (depending on experience)
+ 20 days holiday (plus bank holidays)
+ Pension plan, including company contributions
+ Regular training and development opportunities
+ Regular social activities based around significant company achievements.
+ Coffee & tea

Interested? We’d love to hear from you.

Apply by clicking the apply button and the indeed link and you will be redirected to the indeed apply page to be able to apply directly to the company. Good luck!

IT Procurement Manager | Basingstoke | Salary: DOE

We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.

This is the job

The AA IT department are recruiting an IT Procurement Manager. The IT Procurement Manager shall support the Senior IT Procurement Manager with the definition and execution of the annual Category Strategy. For the right candidate this role will offer experience across a wide range of technology sub categories such as; hardware, software, data and professional services. Embedded in to the central IT function, this is a key role in delivering service excellence, commercial value and thought leadership within the IT function.

This could be an ideal career opportunity to further develop large scale IT procurement knowledge in a newly created position which will offer opportunities to manage and be involved in setting best practice processes, and owning tactical projects to support the strategic IT and business objectives.

What will I be doing?

Reporting to the Senior IT Procurement Manager, the IT Procurement Manager is responsible for;

  • Defining and implementing sourcing strategies for Capex and Opex related projects assigned to you in the Category Plan.
  • Facilitating the negotiation and sign off of supplier contracts with Legal, the business and senior management (where applicable)
  • Supporting the Partnership Management team with strategic supplier relationships.
  • Contributing to the overarching IT Category Strategy
  • Driving positive change, implementing Procurement best practice processes and governance.
  • Positively raising Procurement’s profile around the business via proactive stakeholder management; liaising regularly with key stakeholders to establish priorities, remove blockers and deliver to shared deadlines.
  • Driving maximum commercial value out of sourcing exercises and actively seeking out business cases for which lead to; cost reduction, revenue generation and operational efficiency.
  • Delivering market insights in to the business
  • Manage the execution of key sourcing projects via the Procurement System (Ariba), developing RFx and consulting the business son best practise.

What do I need?

  • 3+ years of experience in IT Procurement
  • Ability to autonomously build strategies, gaining business alignment to these and delivering against them
  • Thorough understanding of full end to end lifecycle Procurement
  • Experience in conducting cradle to grave sourcing initiatives
  • Support identification and management of supply and financial risk
  • Proactively interrogate budgets to identify opportunity and risk
  • Support cross functional project teams to address initiatives identified
  • TCO modelling to define optimal cost structures
  • Able to build strategic relationships (internal and external) and follow through on commitments
  • Communicate and influence stakeholders to gain commitment and buy in
  • Financial reporting of cost improvement on a P&L basis, interpreting CAPEX, OPEX, depreciation and cash flow
  • Solid understanding of contractual law
  • Good understanding of management accounting
  • Experience of using SAP Ariba or similar sourcing systems is desirable

Education and Qualifications:

  • Degree level education
  • CIPS preferential

Personal Characteristics:

  • Autonomous
  • Driven
  • High commercial acumen
  • Strong attention to detail
  • Highly numerate
  • Strong interpersonal and people management skills
  • Intellectually inquisitive

Additional Information

What else is expected of me?

Good conduct matters at the AA. It’s very important that you act with honesty & integrity, are respectful of others and have a consistent desire to do the right thing. Everyone at the AA lives these behaviours, so we are all able to support the delivery of good outcomes for our customers.

Apply now by clicking the apply button below and the link taking you to the indeed apply page. The AA will contact you directly regarding your application. Good luck!